FRVA Medical and Travel Assist
Coverage No Matter Where You Are in North America
As a Family RV Association member, you receive great benefits -- including our Medical & Travel Assist program. It provides helpful services such as medical evacuation, repatriation, and even getting you, your RV, and your pets home safely if something unexpected happens.
You're covered no matter where you are in North America — as long as you're more than 75 miles from home. And if you're a full-time RVer, you're always covered! Just keep in mind that some exclusions and limitations may apply.
For medical referrals, evacuation, repatriation, vehicle return or other services please contact (844) 289-3442 (Toll-free USA, Canada, and Mexico).
Frequently Asked Questions
What is Medical & Travel Assist?
Medical & Travel Assist includes many insurance benefits and related emergency assistance services, such as emergency medical evacuation and repatriation, available to active FRVA members. FRVA members must be 75 or more miles from home to qualify. Full-time RVers are always considered 75 or more miles from home. Some conditions, exclusions and limitations may apply.
What number do I call for Medical & Travel Assist and what are the hours of operation?
For medical referrals, evacuation, repatriation, vehicle return, claims assistance* or other services please call: our travel assistance provider.
(844) 289-3442 (Toll-free USA and Canada)
To initiate a claim, visit https://www.archaccidenthealth.com/frva-claims/
*Claims assistance is only available between 8:30 am and 8:00 pm ET.
How much does Medical & Travel Assist cost?
There is no additional cost for Medical & Travel Assist coverage. As long as you are an active FRVA member, you are covered.
When should I call Medical & Travel Assist?
- Always contact 9-1-1 first in any emergency
- Anytime a physician has advised that you or your covered family member is in need of emergency medical transportation
- Anytime you or your covered family member has been admitted as an inpatient at a hospital, or anytime you feel you may need future assistance with transportation due to a medical situation
- Anytime you have general questions about your coverage and the services available through Medical & Travel Assist
What is Medical & Travel Assist unable to do?
- Medical & Travel Assist is NOT medical coverage and will not pay your medical bills
- Medical & Travel Assist will not perform medical management or provide guidance to your treating physician(s)
- Medical & Travel Assist will not discuss or coordinate medical insurance coverage or medical benefits
- Medical & Travel Assist will not coordinate roadside assistance (you may have other coverage for this service)
- Medical & Travel Assist will not discuss your medical condition or transportation arrangements with your family members, friends, or any other member of FRVA unless specifically authorized by you
What Does Medical & Travel Assist Do?
The Medical & Travel Assist program provides the following insurance benefits:
- Emergency Cash Benefit
- Emergency Outpatient Cash
- Emergency Reunion Benefit
- Pet Return
- Prescription Medication and Medical Device Replacement Benefits
- Return of Minor Children
- Return of Vehicle
- Emergency Medical Evacuation
- Accidental Death and Severe Injury
- Repatriation of Remains
The Medical & Travel Assist program also includes 24-hour emergency assistance services, which include:
Travel Assistance
- Replacement of Lost or Stolen Travel Documents
- Emergency Travel Arrangements
- Transfer of Funds
- Legal Referrals
- Language Services
- Message Transmittals
Medical Assistance
- North American Medical and Dental Referrals
- Monitoring of Treatment
- Relay of Insurance and Medical Information
- 24-Hour Health Information
- Medication and Vaccine Transfers
- Updates to Family, Employer, and Home Physicians
- Replacement of Corrective Lenses and Medical Devices
Emergency Transportation Arrangements
*For coverage, these services, designed to support the named insurance benefits, must be arranged by the Assistance Company or pre-approved by Arch Insurance.
- Emergency Medical Evacuation
- Medically Necessary Repatriation
- Repatriation of Deceased Remains
- Return of Dependent Children
- Return of Pets
- Return of Vehicle
- Emergency Medical Reunion
For medical referrals, evacuation, repatriation, vehicle return or other services please contact our travel assistance provider.
(844) 289-3442 (Toll-free USA and Canada)
Insurance coverage described is underwritten by Arch Insurance Company, NAIC #11150, a member company of Arch Insurance Group Inc. The policy contains reductions, limitations, and termination provisions. Full details of the coverage are contained in the policy. If there are any conflicts between this document and the policy, the policy shall govern. Not all coverages are available in all jurisdictions. Please refer to your policy for detailed terms and conditions.
Assistance services are administered and provided by third parties not affiliated with Arch Insurance. To the extent these services or any advance payments are not included in the program, covered persons will be responsible for payment.